Dee Cramer -- Contractor Qualification Checklist

When you invest in a new central heating system from Dee Cramer and operate it based on the manufacturer's operating and maintenance guidelines and have us maintain the system annually our 'No Lemon' Guarantee provides you with the ultimate peace of mind protection.

In the event your furnace's heat exchanger cracks or your boiler sections spring a leak during the first 5 years of ownership (10 years on our Dave Lennox Signature collection Systems) rather than make repairs or replace only the broken parts we will promptly replace your entire furnace or boiler at no cost to you.

In the event your air conditioner's compressor fails during the first 5 years of ownership (10 years on our Dave Lennox Signature collection Systems) rather than make repairs or replace only the broken compressor we will promptly replace your entire condensing unit at no cost to you.

Every company claims they'll do a good job, even the ones that are dihonest or have a poor performance record. Below are a list of items that EVERY contractor you're considering should be able to provide. Don't just take their word for it, ask to see written proof and examples of the following:

Reputation

1. State Mechanical License - view

2. EPA Certification - see our Comfort Consultant

3. BBB Status in good standing - see our Comfort Consultant

4. Supplier Reference Letter - view

5. Client Reference Letters - view

Stability

6. Insurance Certificate - not "self insured" - view

7. Bank Character Reference Letter - view

Workmanship & Safety

   8. Get a written bid (on a legitimate company form) listing specific model
       numbers, suggested equipment to be installed and a complete scope of work
       to be performed. - see our Comfort Consultant

9. Project quality compliance audit and checklist - see our Comfort Consultant

10. Post job follow up CSV survey - see our Comfort Consultant

11. Photo ID badges listing the technicians and/or installers certification level
- see our Comfort Consultant

12. Employee background check and status - see our Comfort Consultant

13. Ongoing technical OEM training - see our Comfort Consultant

Professionalism & Service

14. "Satisfaction" Guarantee - view

15. "No-Lemon" Guarantee - view

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Dee Cramer's 100% Satisfaction Guarantee

Most Guarantees have holes that are sometimes risky. Dee Cramer eliminates your risk with "Full Refund" satisfaction.

At Dee Cramer we're committed to your complete service and installation satisfaction. To ensure your satisfaction we offer all of our customers a complete one year satisfaction guarantee.

We want you to feel confident in choosing us for all your heating and airconditioning repairs, maintenance, and installation.

One Year Service and Maintenance Satisfaction Guarantee

If you are not totally satisfied at any time during the first year following Dee Cramer's service or maintenance job performance, we will promptly correct any issues to your complete satisfaction or we will refund your service call fee.

One Year Installation Satisfaction Guarantee

If you are not totally satisfied with Dee Cramer's installation work, we will promptly correct any issues to your complete satisfaction; or we will remove our installed equipment and provide you a complete money-back refund.